Terms of Service

These Terms of Service govern access to and use of the Nunuworks website, contact form, Workflow Review inquiries, public content, and related business communications operated by Nunuworks, Inc.

By using this website, submitting the contact form, requesting a Workflow Review, communicating with us about a project, or engaging Nunuworks for services, you agree to these Terms. If you act for a company or organization, you represent that you have authority to act for that organization.

Nunuworks operates separate products that may have their own terms, privacy policies, customer agreements, and billing rules. Those product-specific terms govern where they apply.

These Terms cover website use and the default public terms for early-stage discussions, Workflow Reviews, and custom internal AI workflow service interactions. A specific project may also be governed by a written quote, invoice, statement of work, master services agreement, nondisclosure agreement, data-processing agreement, security addendum, or other signed document.

If a written agreement signed or accepted by both sides conflicts with these Terms for a specific engagement, that written agreement controls for that engagement to the extent of the conflict. Website copy, emails, meetings, and proposals do not override a signed written agreement unless they expressly say they do.

You may use this website to learn about Nunuworks, review our work, read public materials, contact us, and request meetings. You may not misuse the website, interfere with its operation, scrape it in an abusive way, attempt unauthorized access, test security without permission, or use it to violate law or another party's rights.

We may change, suspend, remove, or update website content, pages, links, pricing descriptions, product references, and service descriptions at any time.

Nunuworks provides Workflow Reviews, AI automation recommendations, build planning, custom internal AI software builds, integrations, and ongoing support. The exact work, timeline, fees, support model, and acceptance criteria for any project should be documented in a written proposal, invoice, or statement of work.

A Workflow Review is intended to produce practical recommendations and possible build options. It does not guarantee that any particular automation will be feasible, valuable, affordable, compliant, or accepted by your team without additional discovery, design, testing, and changes to how the work is done.

A meeting, Workflow Review, proposal, or exploratory conversation does not make Nunuworks responsible for your business operations, legal compliance, regulated workflows, customer communications, or internal decisions unless a written agreement expressly assigns a responsibility to Nunuworks.

Fees for Workflow Reviews, build planning, custom builds, support, or other services will be stated on the website, in a quote, in an invoice, or in another written agreement. Unless stated otherwise, prices do not include applicable taxes, payment processing costs, third-party platform fees, usage-based provider costs, travel, or reimbursable expenses.

If the website lists a flat Workflow Review fee, that fee applies only to the review described at the time and does not include custom build work, third-party costs, or ongoing support unless stated in writing.

Payment due dates, refunds, rescheduling, cancellation, milestones, late-payment consequences, and suspension rights may be stated in a quote, invoice, or written agreement. If no separate payment terms are stated, invoices are due on receipt, and Nunuworks may pause work for unpaid amounts.

Clients are responsible for providing accurate information, identifying the right people at their company, giving timely feedback, providing lawful access to systems and data, reviewing the work we provide, and making business decisions based on their own priorities and obligations.

Clients are responsible for ensuring they have the rights, authority, consents, notices, contracts, and internal approvals needed to share information with Nunuworks and to use any resulting workflow, integration, AI system, or software in their business.

Clients should not provide protected health information, payment card numbers, government identifiers, passwords, private keys, regulated financial information, export-controlled information, or other high-risk data unless the applicable written agreement and secure handling process expressly allow it.

Nunuworks may use AI systems, model providers, code assistants, workflow tools, and automation platforms to analyze workflows, draft recommendations, prototype systems, generate build plans, review code, or support service delivery.

AI-generated or AI-assisted outputs may be incomplete, inaccurate, biased, delayed, insecure, unsuitable, or inconsistent. Clients must review, test, and approve outputs before relying on them in production or using them for customers, employees, regulated workflows, legal decisions, medical decisions, financial decisions, safety decisions, or other high-impact contexts.

Unless a written agreement says otherwise, Nunuworks does not provide legal, financial, accounting, tax, medical, security-certification, compliance, or regulated professional advice. Website content, Workflow Reviews, recommendations, and AI outputs are informational and focused on practical build decisions.

Nunuworks handles information according to the Privacy Policy and any written agreement that applies to a client engagement. Clients should review the Privacy Policy before sharing business or personal information.

Business process details, internal systems, project materials, non-public data, credentials, and build details may be confidential. Nunuworks will use reasonable care to protect confidential client information, and clients should use reasonable care to protect confidential Nunuworks information.

Confidentiality obligations do not apply to information that is already public, independently developed without the confidential information, lawfully received from another source, approved for disclosure, or required to be disclosed by law, court order, regulator, or similar process.

Nunuworks retains ownership of its pre-existing software, product code, templates, methods, know-how, workflows, design systems, internal tools, libraries, reusable components, training materials, documentation patterns, and general ideas learned through operating its products and engineering practice.

Clients retain ownership of their pre-existing business data, confidential materials, trademarks, customer information, internal policies, and other materials they provide to Nunuworks.

Ownership and license rights for project work should be stated in the applicable statement of work or written agreement. If no written agreement says otherwise, after full payment Nunuworks grants the client a non-exclusive, non-transferable license to use final work created specifically for that client for its internal business operations, while Nunuworks retains reusable background materials, general know-how, and independently developed components.

Feedback, suggestions, feature ideas, workflow observations, and general improvement ideas may be used by Nunuworks to improve its services and products without restriction or compensation, unless a written agreement says otherwise.

Nunuworks projects may involve third-party products, APIs, AI model providers, cloud platforms, databases, CRMs, spreadsheets, document tools, payment tools, messaging tools, analytics tools, no-code tools, app stores, or other services. Third-party services are governed by their own terms, policies, pricing, uptime, security, and support commitments.

Clients are responsible for approving third-party providers, maintaining their own third-party accounts, paying third-party fees unless agreed otherwise, and ensuring their use of those providers is lawful and appropriate for their business.

Nunuworks is not responsible for outages, policy changes, pricing changes, model behavior, data handling, account restrictions, rate limits, or failures caused by third-party services outside Nunuworks' control.

You may not use the website, a Workflow Review, a custom build, an automation, or a Nunuworks-provided system to break the law, infringe rights, mislead people, generate unlawful content, invade privacy, bypass security, send spam, scrape without permission, abuse infrastructure, or process data you do not have authority to process.

Nunuworks may decline, pause, suspend, or terminate work if we reasonably believe the requested work creates legal, privacy, security, abuse, safety, reputational, payment, or operational risk.

The website may describe Nunuworks products, retired experiments, case-study-style lessons, and general capabilities. Product availability, features, pricing, app-store listings, and support status may change over time.

Unless a written agreement says otherwise, Nunuworks may refer to its general capabilities, lessons learned, anonymized project patterns, and non-confidential workflow categories. We will not intentionally publish a client's confidential materials, non-public system details, or identity as a named client without permission.

Nunuworks works to provide useful recommendations, careful engineering, and practical automation systems, but we do not guarantee a particular business result, revenue increase, cost reduction, how quickly employees use a system, model accuracy, compliance outcome, uptime level, or return on investment unless a written agreement expressly states a specific commitment.

Custom software and AI workflows require testing, iteration, monitoring, maintenance, user training, and business process changes. Clients remain responsible for deciding whether and how to use recommendations and the work we provide in their operations.

To the fullest extent permitted by law, the website, public content, Workflow Reviews, recommendations, prototypes, and services are provided on an “as is” and “as available” basis except where a written agreement expressly states otherwise.

Nunuworks disclaims implied warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, error-free operation, and suitability for a particular business, legal, security, or compliance requirement.

To the fullest extent permitted by law, Nunuworks, Inc. and its affiliates, directors, officers, employees, contractors, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, lost data, business interruption, procurement delay, customer loss, or lost business opportunity arising out of or relating to the website, Workflow Reviews, recommendations, services, or these Terms.

To the fullest extent permitted by law, Nunuworks' aggregate liability for claims arising out of or relating to the website, Workflow Reviews, recommendations, services, or these Terms is limited to the amounts paid to Nunuworks for the specific service giving rise to the claim during the three months before the event giving rise to the claim, or one hundred Canadian dollars if no paid service is involved.

To the fullest extent permitted by law, you and any organization you represent will defend, indemnify, and hold harmless Nunuworks, Inc. and its affiliates, directors, officers, employees, contractors, and service providers from claims, losses, damages, liabilities, and reasonable costs arising out of your use of the website or services, your provided materials, your violation of these Terms, your violation of law, your infringement of rights, your client-side systems, or your downstream use of the work we provide.

Nunuworks may suspend or terminate website access, meeting access, support, project work, or service access where reasonably needed to address nonpayment, abuse, legal risk, security risk, confidentiality risk, operational risk, violation of these Terms, or violation of a written agreement.

Termination or completion of an engagement does not automatically require immediate deletion of all related information. Data may be retained according to the Privacy Policy, written agreements, billing records, legal obligations, security needs, backups, and lawful business purposes.

These Terms are governed by the laws of British Columbia, Canada, without regard to conflict-of-law principles, except where applicable law requires otherwise.

The parties agree that disputes arising out of or relating to these Terms, the website, Workflow Reviews, or Nunuworks services will be resolved in the courts located in Vancouver, British Columbia, Canada, unless applicable law requires another forum or a written agreement states another dispute process.

Before starting formal proceedings, the parties should make a reasonable good-faith effort to resolve the issue through business contact, support, or legal correspondence.

We may update these Terms from time to time. The updated Terms will show a new last updated date and will apply to future use of the website and services as allowed by law.

If a change materially affects an active written engagement, the written agreement for that engagement controls unless the parties agree otherwise.

If any part of these Terms is held unenforceable, the remaining parts remain in effect to the fullest extent allowed by law. A failure to enforce any part of these Terms is not a waiver of later enforcement.

You may not assign these Terms or a service relationship without Nunuworks' consent, except where a written agreement allows it. Nunuworks may assign these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.

These Terms, together with the Privacy Policy and any applicable written agreement, form the agreement package for the relevant relationship.

Questions about these Terms, legal review, billing, privacy, or project agreements can be sent to contact@nunuworks.com.